Mario Auto Keys Logo

Privacy Policy

Last Updated: 05/10/2025

1. Introduction

Mario Auto Keys ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

When you request our services, we may collect:

  • Full name
  • Phone number
  • Email address
  • Vehicle registration number
  • Service address/location
  • Vehicle make and model

Automatically Collected Information

  • IP address
  • Browser type and version
  • Pages visited and time spent
  • Referring website

3. How We Use Your Information

We use your information to:

  • Provide auto locksmith services
  • Communicate with you about your service request
  • Send appointment confirmations and reminders
  • Process payments
  • Improve our website and services
  • Respond to your inquiries and support needs
  • Send marketing communications (with your consent)

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

  • Contract Performance: To provide the services you requested
  • Legitimate Interests: To improve our services and communicate with you
  • Consent: For marketing communications (you can withdraw consent anytime)
  • Legal Obligation: To comply with accounting and tax requirements

5. Information Sharing

We do not sell your personal information. We may share information with:

  • Payment processors to complete transactions
  • Service providers who assist our operations
  • Law enforcement when required by law

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, typically:

  • Customer records: 7 years (for accounting and legal requirements)
  • Marketing data: Until you withdraw consent
  • Website analytics: 26 months

7. Your Rights (UK GDPR)

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a portable format
  • Object: Object to processing of your data
  • Withdraw Consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at contact@marioautokeys.co.uk

8. Cookies

We use cookies to improve your experience on our website. You can control cookies through your browser settings. Essential cookies are required for the website to function properly.

9. Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy, please contact us:

13. Complaints

If you believe we have not complied with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):