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Terms & Conditions

Last Updated: 05/10/2025

1. Agreement to Terms

By accessing and using the services of Mario Auto Keys, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Provided

Mario Auto Keys provides mobile auto locksmith services including but not limited to:

  • Car key replacement and programming
  • Emergency vehicle lockout services
  • Van and commercial vehicle key services
  • Key fob repair and replacement
  • Ignition repair and replacement
  • DPF (Diesel Particulate Filter) cleaning and regeneration
  • AdBlue system diagnostics and repairs

3. Service Requests and Quotes

  • All quotes are estimates based on information provided by the customer
  • Final costs may vary if the actual work required differs from the initial assessment
  • We will inform you of any price changes before proceeding with work
  • Quotes are valid for 30 days from the date of issue

4. Vehicle Ownership Verification

To ensure security and prevent fraud:

  • You must provide proof of vehicle ownership or authorization before we perform any locksmith services
  • Acceptable proof includes V5C registration document, insurance documents, or vehicle purchase documents
  • We reserve the right to refuse service if adequate proof cannot be provided
  • We may verify ownership with the DVLA or local authorities if necessary

5. Payment Terms

  • Payment is due upon completion of services unless otherwise agreed
  • We accept cash, bank transfer, and card payments
  • For emergency callouts, payment may be required before service
  • All prices are in GBP and include VAT where applicable

6. Cancellations

  • Cancellations made less than 2 hours before scheduled appointment may incur a cancellation fee
  • Emergency callout cancellations after technician dispatch may incur a callout fee
  • We will waive cancellation fees in exceptional circumstances

7. Warranty and Guarantees

  • All workmanship is guaranteed for 90 days from completion
  • Replacement parts carry manufacturer warranties where applicable
  • Warranty does not cover damage caused by misuse, accidents, or unauthorized modifications
  • To make a warranty claim, contact us within the warranty period with proof of service

8. Liability

  • We carry full public liability insurance for our services
  • We are not liable for pre-existing damage to vehicles
  • We use professional non-destructive entry methods for lockouts and guarantee no damage to your vehicle
  • We are not responsible for damage caused by customer-supplied parts or keys
  • Our liability is limited to the cost of the services provided, except where prohibited by law

9. Emergency Services

For emergency lockout services:

  • Emergency services are available 24/7 subject to technician availability
  • Emergency callout fees may apply for out-of-hours services
  • Response times are estimates and may vary due to traffic, weather, and other factors
  • We prioritize lockout emergencies but cannot guarantee specific arrival times

10. Service Area

We provide mobile services across West Sussex. Service availability outside our standard coverage area is subject to confirmation and may incur additional travel charges.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate information about their vehicle and location
  • Ensuring safe and legal access to the vehicle
  • Providing proof of ownership or authorization
  • Informing us of any special requirements or access restrictions

12. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Mario Auto Keys or used with permission. Unauthorized use is prohibited.

13. Data Protection

We process personal data in accordance with UK GDPR and our Privacy Policy. Please refer to our Privacy Policy for detailed information about how we handle your data.

14. Complaints and Disputes

If you have a complaint:

  • Contact us immediately at contact@marioautokeys.co.uk or 079 49 107 260
  • We aim to resolve all complaints within 14 days
  • If we cannot resolve your complaint, you may refer it to an alternative dispute resolution provider

15. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of updated terms.

16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Contact Information

For questions about these Terms and Conditions, contact us: